Getting To Know You
When you make a purchase from Sentient Furniture Inc. or answer one of our surveys, you may choose to give us basic information: name, email address, mailing address, ZIP code, phone and credit card numbers. This allows us to process your transactions more efficiently, and ultimately, to give you a higher caliber of customer service. When you visit our Web site, we may collect more information: your Internet service provider’s address, the name of the Web page directing you, as well as your clicks and activity on our site. This tracking data helps us understand how to make our site more available and user friendly to our customers.
Getting to Know What You Like
We also gather customer information by taking note of the purchases you make. Think of it as a concierge service where customer preferences are remembered for future consideration.
In order to serve you better, we may at times contract with other companies to help us process information. For instance, their assistance can help us better fulfill customer orders, manage and enhance customer data, and comply with postal regulations. For your security, these companies are bound by our non-disclosure agreements or contractual arrangements to provide privacy protection for your information.
Information at Your Service
The personal information we collect is primarily intended to offer better customer service and to improve communications. When a purchased item is not immediately available, many of our customers appreciate receiving an email to update the status of their order. We also may need to contact customers by phone, postal mail, or email if questions arise regarding their orders.
When you shop at Sentient Furniture Inc or visit us online, it is also an opportunity for you to provide us with information and feedback that helps us continue to bring new ideas, unique products, and a creative approach to shopping for your home.
Security of Private Information
We take all reasonable steps to protect our customers’ personal information against loss, misuse, and alteration. We use encryption technology whenever receiving and transferring your personal information on our site.
Your name, address, phone and fax number, email address and any other information you provide are held in strict confidence. We do not sell or share your information with anyone else.
Remove Your Name from Our Lists at Any Time
Once you have made a purchase, we may contact you by email or postal mail to notify you about our products, services, contests and promotions, as well as to help us learn how we can better serve you. To delete your name from the Sentient Furniture Inc mailing list, please click the unsubscribe button under our newsletters.
Protecting Children’s Privacy
Sentient Furniture Inc adheres to a strict privacy code regarding children and does not knowingly accept personal information from any child. If it is brought to our attention that a subscriber is under age, we will immediately remove all personal and identifiable information from our records in compliance with the Online Children’s Privacy Protection Act of 1998. In addition, we will not disclose this information to any other companies.
Cookies Are Served
A Privacy Promise
We support and adhere to the guidelines and practices adopted by the Direct Marketing Association’s “Privacy Promise.” In so doing, we agree to comply with a customer’s requests to not share their information with other companies or to contact them for marketing purposes by postal mail, telephone or email.
Sentient Furniture Inc.
276 Greenpoint Avenue, Building 9 Floor 5
Brooklyn, NY 11222