Warranty, Returns & Aftercare

Does SENTIENT furniture come with a warranty?

Yes. SENTIENT stands behind the quality of every piece we build. If you experience a structural or craftsmanship issue with your furniture, contact us directly and we’ll take care of it. Our warranty covers defects in materials and workmanship under normal use conditions. Because every project is custom, specific warranty terms are discussed during the ordering process so they reflect the scope and nature of your particular piece. We take care of our clients and our furniture long after delivery.

What does the SENTIENT warranty cover?

SENTIENT’s warranty covers structural integrity and craftsmanship quality. This includes joinery, material defects, and finish application under normal residential or commercial use. It does not cover damage from misuse, accidents, improper care, or normal wear that comes with daily use, such as minor surface scratches or the natural patina that develops on wood over time. For commercial installations, warranty terms may differ based on the expected traffic and use conditions of the space. We’ll outline everything clearly before you commit to a project.

What is SENTIENT’s return policy for custom furniture?

Because all SENTIENT furniture is custom-built to your specifications, we do not offer standard returns or exchanges. This is why we invest significant time in the design and approval phase. You review and approve detailed 3D renderings, material selections, and dimensions before production begins. Nothing gets built until you’re confident in the design. If you have concerns about a delivered piece, contact us directly and we’ll work with you to resolve the issue. Learn about our design approval process.

What happens if my furniture is damaged during delivery?

SENTIENT takes full responsibility for your furniture until it’s safely installed in your space. In the rare event of transit damage, we will repair or replace the piece at no additional cost to you. Transit damage is extremely uncommon because we use custom packaging, protective blankets, and custom-built crating for every shipment. Our experienced white-glove delivery team handles every piece personally. If you notice any issue during delivery, let the team know immediately. Learn more about our delivery process.

Can SENTIENT refinish or restore furniture after years of use?

Yes. Because SENTIENT furniture is built from solid hardwoods with traditional construction, it can be refinished and restored rather than replaced. We can sand, restain, and refinish surfaces to look like new. This applies to tables, desks, credenzas, and any solid wood piece. Refinishing is one of the key advantages of solid wood over veneer or composite materials. Contact us to discuss refinishing options for your SENTIENT piece. Get in touch and we’ll arrange an assessment.

How do I report a problem with my SENTIENT furniture?

Contact SENTIENT directly by phone at (347) 309-6721 or through our online inquiry form. Describe the issue and include photos if possible. Our team will assess the situation and recommend next steps, whether that’s a repair, refinishing, part replacement, or other solution. We respond to all service inquiries promptly. We stand behind our work and want every piece to perform as intended for years to come.

Does SENTIENT offer maintenance or care support after purchase?

Yes. SENTIENT provides ongoing care guidance for every piece we deliver. We’ll advise you on the right cleaning products, maintenance schedule, and environmental conditions for your specific furniture and finish. If you need to reapply hardwax oil, address a scratch, or manage humidity concerns, we’re available to walk you through it. For more involved needs, we offer professional refinishing services. Our care and maintenance guide covers the essentials for every material and finish we use.

What should I do if I notice a scratch or surface damage?

For oil-finished surfaces, light scratches can often be addressed at home. Apply a small amount of hardwax oil to the affected area with a soft cloth, following the direction of the grain, and let it absorb. For deeper scratches, lightly sand the area with fine-grit sandpaper and reapply oil. Lacquer and water-based finishes typically require professional attention for visible damage. If you’re unsure how to handle a specific issue, contact us and we’ll advise you on the best approach for your particular piece and finish.

Can I cancel or modify my order before production starts?

SENTIENT can accommodate changes during the design phase, before production begins. Once you’ve approved the final rendering and fabrication has started, major modifications become more difficult and may affect timeline and cost. Minor adjustments early in production, such as slight dimension changes or finish modifications, are sometimes possible. This is why we invest time in detailed 3D renderings and a thorough approval process before any wood is cut. Learn more about the ordering process.

Does SENTIENT’s warranty transfer if I sell or gift my furniture?

SENTIENT’s craftsmanship commitment extends to the furniture itself, not just the original purchaser. If you sell, gift, or pass down a SENTIENT piece, we’re still available to provide care advice, refinishing services, and support for structural issues. Our furniture is built to last for generations, and we want every owner to have the same level of confidence in the piece. Reach out to us anytime, regardless of when or how you acquired the furniture.